| Castle-Maids FAQ's Do I need to do anything before you come to clean?
Please pick up toys, clothes and other items. Dressers, counters and the floor should also be clutter free. In the summer months please leave your air conditioner at an appropriate temperature. Any rooms you do not want cleaned please shut the door or leave us a note on the kitchen counter. How will the employees act while in my home?
Our employees will not smoke, eat, drink, watch TV or listen to the radio while in your home. They will also not answer the door or telephone. Our employees will use your phone to call the office 15 minutes prior to leaving your home. What is your policy on cancellations and/or reschedules?
We require a 24 hour notice to cancel or postpone service.
How will you get into my home?
The most preferred method is a key. All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued. The keys are distributed on the day of your cleaning. Only our top management staff has access to the safe. You may also give us a garage code. If you choose not to give us a key and we cannot enter you home on the schedule cleaning day, you will be charged a lock out fee of half the cost of your scheduled cleaning. How do you handle pets?
Most of our clients have pets of some kind. Pets are not a problem. We do need to know if you have pets. Aggressive pets will need to be secured during our cleaning. If your pet does not mind sharing their space with us, we will gladly work around them. What if something breaks?
We treat your home as if it were our own. In the event of a mishap our cleaning team will leave a note and our office will promptly contact you to discuss the incident. Who provides the supplies and equipment?
We provide all of the cleaning supplies and equipment.
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